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Privacy Policy

Last Updated: July 2025

Introduction

Biohazard Cleanup Denver CO ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients, website visitors, and anyone who contacts us for biohazard remediation services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We understand that people who contact us are often dealing with sensitive, traumatic situations. Your privacy is not just a legal obligation — it's a core value of how we operate.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address, and property address when you request a quote, schedule service, or contact us.
  • Service Information: Details about the biohazard situation, property type, and scope of work needed to provide accurate estimates.
  • Insurance Information: Policy details when you request insurance claim assistance.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected through cookies and analytics tools.
  • Communication Records: Phone call logs, emails, and form submissions for quality assurance and service coordination.

How We Use Your Information

We use your personal information solely for the following purposes:

  • Responding to service inquiries and providing free estimates
  • Scheduling and performing biohazard cleanup services
  • Processing insurance claims and documentation
  • Communicating with you about ongoing or completed projects
  • Improving our website and customer experience
  • Complying with legal and regulatory requirements

We never sell, rent, or share your personal information with third parties for marketing purposes.

Confidentiality of Service Details

We recognize the extreme sensitivity of biohazard situations. All details about the nature, location, and circumstances of cleanup services are treated as strictly confidential. Our team members sign confidentiality agreements, and we never disclose service details to neighbors, media, or any unauthorized parties.

Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality and analyze site traffic. These include:

  • Essential Cookies: Required for basic website functionality.
  • Analytics Cookies: Google Analytics to understand how visitors use our site. This data is aggregated and anonymous.

You can disable cookies through your browser settings at any time.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure data storage, and access controls limited to authorized personnel.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal retention requirements)
  • Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or insurance providers). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: